This policy outlines our commitment to delivering your orders efficiently and reliably.
- Order Processing Time:
Orders are typically processed within 1-3 business days. During holidays or high-volume periods, processing times may be extended. You will be notified if a delay is expected.
- Shipping Methods & Delivery Times:
We ship using reliable Australian courier services (e.g., Australia Post). Standard delivery times:
- Metropolitan areas: 5-7 business days
- Regional areas: 7-10 business days
- Remote areas: up to 12 business days
- Shipping Fees:
Shipping costs are calculated at checkout based on your location and order weight. Free shipping is offered on eligible orders over a specified value (details available at checkout).
- Tracking Information:
Once your order has been dispatched, we will send a confirmation email including tracking details so you can monitor your delivery.
- Delivery Issues:
If your parcel has not arrived within the expected timeframe or is marked as delivered but not received, please contact us immediately. We will liaise with the carrier to resolve the issue.
Contact: Hempcure Pty Ltd, 26 Makybe Blvd, Byford 6122
Phone: 0409 378 740
Email: info@hempcure.com.au
