FAQ

Every day help for our customers

At HempCure, we’re here to make your shopping experience smooth and stress-free—every single day. Whether you need product advice, order support, or health information, our team is always ready to assist you with care and clarity.

Here’s how we can help:

  • Product advice

  • Order tracking

  • Refund help

  • Usage tips

If you need more help

  • We’re always here if you need extra support—don’t hesitate to reach out.

    • 📧 Email us at info@hempcure.com.au

    • 📞 Call us on 0409 378 740 (Mon–Fri, 9am–5pm AWST)

    • 💬 Chat with us 

    • 📦 Check your order status anytime via your account dashboard

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We accept a wide range of secure payment options including:

  • Credit and Debit Cards (Visa, Mastercard)

  • All transactions are encrypted and processed through secure payment gateways for your safety.

  • Absolutely. HempCure uses secure SSL encryption across our entire website and partners with trusted payment gateways to protect your personal and financial information. We do not store any credit card details on our servers.
  • If your payment fails:

    • Double-check your card details and available balance

    • Try a different payment method

    • Clear your browser cache or try a different browser

    If you’re still having trouble, please contact our support team at info@hempcure.com.au or call 0409 378 740.

  • We currently ship to:

    • All states and territories within Australia

    • Select international destinations (please check availability at checkout or contact us)

  • Standard Shipping (Australia): Flat rate of $9.99 or FREE for orders over $99

  • Express Shipping (Australia): $14.95 flat rate

  • International Shipping: Rates calculated at checkout based on destination and weight

    • Standard Shipping: 5–7 business days

    • Express Shipping: 1–3 business days

    • International Orders: 7–21 business days (depending on location)

    Note: Regional areas may experience slightly longer delivery times. You will receive a tracking number once your order is dispatched.

  • Once your order is shipped, you’ll receive a confirmation email with a tracking number and link. You can use this to track the delivery status via Australia Post or the selected courier.

If you notice an error in your shipping details, please contact us immediately at info@hempcure.com.au or call 0409 378 740. Once an order has been dispatched, changes may not be possible and re-shipping may incur additional charges.

  • We want you to be completely satisfied with your purchase. If you’re not happy with your order, here’s how you can request a refund:

    Refund Eligibility

    You may request a refund if:

    • You received a damaged, defective, or incorrect item

    • You changed your mind and return the item in unused, unopened, and original condition within 14 days of delivery (excludes perishable or hygienic items like opened skincare products)

  1. Email us at info@hempcure.com.au with:

    • Your order number

    • A brief explanation of the issue

    • Clear photos (if damaged or incorrect item)

  2. Our team will assess your request and respond within 2 business days.

  3. If approved, we’ll provide return instructions (if required).

  4. Once your return is received and inspected, your refund will be processed to your original payment method within 5–10 business days.

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